WHITE HOUSE HOME CARE SERVICES LTD WILL PROVIDE SERVICES SPECIFICALLY TAILORED TO MEET THE NEEDS OF EACH INDIVIDUAL SERVICE USER. WE AIM TO SAFEGUARD,PROMOTE HEALTH AND WELL BEING AND TO ENSURE QUALITY OF LIFE TO VUNERABLE ADULTS THAT LIVE IN THEIR OWN HOMES.

 

OBJECTIVES:

TO PROVIDE A SERVICE THAT IS RELIABLE, DEPENDABLE AND WHICH IS ALSO RESPONSIVE SO AS TO MEET THE ASSESSED NEEDS OF EACH SERVICE USER. TO ALSO ENSURE THE SERVICE USER IS TREATED WITH

: DIGNITY AND RESPECT AT ALL TIMES.

: PROMOTE INDEPENDENCE

:RECOGNISE SERVICE USER DIVERSITY, ENSURING RELIGIOUS, CULTURAL, RACIAL AND GENDER IDENTITIES ARE RESPECTED.

:SERVICE USERS PRIVACY WILL BE RESPECTED AS NECESSARY.

:OFFER OF CHOICES TO ENABLE SERVICE USER TO MAKE DECISIONS.

:HEALTH AND SAFETY PROCEDURES ARE TO BE FOLLOWED AT ALL TIMES.

:COMPANY POLICYS AND PROCEDURES ARE FOLLOWED AT ALL TIMES.

 

WHITE HOUSE HOME CARE SERVICES LTD WILL ACHIEVE THIS BY :

:EMPLOYING SUITABLE PERSONS FOR THE RELEVANT POST.

:TRAINING WILL BE GIVEN TO ALL STAFF WHICH WILL BE IN LINE WITH THE STATUTORY REQUIREMENTS SET OUT IN THE HEALTH AND SOCIAL ACT 2008, AND WE WILL ENDEVOUR TO COMPLY WITH ALL CQC'S ESSENTIAL STANDARDS OF QUALITY, MONITORING AND UPDATING INFORMATION RELATING TO THE BUSINESS AND ITS USERS.

:BY PUTTING IN PLACE A QUALITY CONTROL SYSTEM TO MONITOR, EVALUATE AND DEVELOP SERVICES.

:OFFERING CONTINUITY OF CARE BY ALLOCATING CARERS.

:ACTING ON FEEDBACK FROM SERVICE USERS AND THEIR REPRESENTATIVES, SO AS TO DEVELOP AND IMPROVE WHERE NECESSARY THE SERVICE THAT WE PROVIDE.

 

STAFF TRAINNG

ALL STAFF WILL RECEIVE TRAINING IN LINE WITH THE STATUTORY REQUIREMENTS. THIS INCLUDES:-

MOVING AND HANDLING

MEDICATION

SAFEGUARDING/WHISTLEBLOWING

HEALTH AND SAFETY

POLICIES AND PROCEDURES

EQUAL OPPERTUNITIES

EFFECTIVE COMMUNICATION BOTH VERBAL AND WRITTEN

FIRE SAFETY

INFECTION CONTROL

FOOD HYGIENE

 

EXTRA TRAINING WILL INCLUDE :-

END OF LIFE

DEMENTIA / ALTZIMERS

MENTAL HEALTH

 

ALL STAFF MUST COMPLETE TWO WEEKS TRAINING AND WILL ALSO BE REQUIRED TO UNDERTAKE A MINIMUM OF TWENTY HOURS SHADOWING ON THE AREA. IN THIS TIME THE CARER MUST SHOW THAT THEY ARE COMPETENT AND CONFIDENT TO WORK WITH VULNERABLE ADULTS IN THE COMMUNITY, EXTRA TRAINING WILL BE GIVEN AS NECESSARY.

 

WHITE HOUSE HOME CARE SERVICES LTD IS A DOMICILLARY CARE PROVIDER WHICH WILL PROVIDE PERSONAL CARE AND SUPPORT TO VULNERABLE ADULTS LIVING IN THEIR OWN HOMES IN THE COMMUNITY.

AS EACH SERVICE USER WILL HAVE THEIR OWN CARE PLAN WHICH WILL BE TAILORED TO THEIR INDIVIDUAL NEEDS,CARE AND SUPPORT WILL VARY.